Legal information

Terms and Conditions

Effective Date: July 24, 2026

Welcome to Dubai Lounge & Grill. These Terms and Conditions ("Terms") govern your access to and use of the Dubai Lounge & Grill website, services, reservations, customer accounts, and SMS messaging program. By accessing our website or using our services, you agree to these Terms.

1. Acceptance of Terms

By using our website, creating an account, making a reservation, or participating in our SMS messaging program, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

2. Eligibility

You must be at least 18 years of age, or the legal age required by applicable law, to create an account or participate in promotions involving age-restricted products or services.

3. User Accounts

Users are responsible for maintaining the confidentiality of their account credentials and for all activities occurring under their account.

Dubai Lounge & Grill reserves the right to suspend or terminate accounts that violate these Terms or applicable laws.

4. Reservations

Reservations are subject to availability and may be modified or cancelled in accordance with Dubai Lounge & Grill policies.

Providing false information during the reservation process may result in cancellation of the reservation.

5. SMS Messaging Program

Program Description

Users may voluntarily opt in to receive informational and transactional SMS messages from Dubai Lounge & Grill through the publicly accessible registration page at https://dubailg.com/Account/Register.

Messages may include only:

  • Mobile phone verification.
  • Account notifications.
  • Reservation confirmations and updates.
  • Food delivery order confirmations and status updates.
  • Customer support communications.

This SMS messaging program does not send marketing or promotional messages.

Consent

The SMS consent checkbox is optional, unchecked by default, and separate from acceptance of these Terms and the Privacy Policy. Consent is not a condition of creating an account, making a purchase, or receiving services.

Message Frequency

Message frequency varies depending on account activity, reservations, food delivery orders, and customer support requests.

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile plan.

Opt-Out

You may opt out of receiving SMS messages at any time by replying STOP.

After sending STOP, you will receive one confirmation message indicating that your SMS subscription has been cancelled. You will no longer receive SMS messages unless you voluntarily opt in again.

Help

Reply HELP at any time for assistance or contact us at support@dubailg.com.

6. Acceptable Use

You agree not to use the website or services for unlawful purposes or in any manner that could damage, disable, or impair Dubai Lounge & Grill systems or services.

7. Intellectual Property

All website content, logos, graphics, images, trademarks, text, and software are the property of Dubai Lounge & Grill unless otherwise indicated.

Unauthorized reproduction or distribution is prohibited.

8. Limitation of Liability

Dubai Lounge & Grill shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the website or SMS messaging program.

9. Privacy

Your use of our services is also governed by our Privacy Policy.

10. Changes to These Terms

Dubai Lounge & Grill reserves the right to update these Terms at any time. Changes become effective immediately upon publication on this page.

11. Contact Information

If you have questions regarding these Terms and Conditions or the SMS Messaging Program, please contact:

Dubai Lounge & Grill
Email: support@dubailg.com
Website: https://dubailg.com