Privacy Policy | Dubai Lounge & Grill

Mobile Information and SMS Consent

Mobile information, including mobile phone numbers, SMS opt-in data, and messaging consent, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, affiliates, or lead generators for their marketing or promotional purposes.

1. Scope of this Privacy Policy

This Privacy Policy applies to information collected through the Dubai Lounge & Grill website, online forms, account registration pages, reservation services, food delivery orders, customer support communications, informational and transactional SMS messages, and related digital services.

By using our services, you acknowledge the practices described in this Privacy Policy. Consent to receive SMS messages is optional and is not a condition of creating an account, making a purchase, or receiving our primary services.

2. Information We Collect

Depending on how you interact with our services, we may collect the following categories of information:

Account and identification information

First and last name.
Username or account identifier.
Date of birth, when voluntarily provided.
Profile image and profile preferences.

Contact information

Email address.
Mobile telephone number.
City or general location.
Communication preferences.

Reservation and transaction information

Reservation date and time.
Number of guests.
Selected venue area or event.
Purchase and order information.
Payment confirmation and transaction references. Complete payment card information is processed by authorized payment providers and is not stored directly by Dubai Lounge & Grill unless expressly stated.

Messaging information

Mobile phone number.
SMS opt-in and opt-out status.
Date, time, and source of consent.
Messages sent to or received from our messaging program.
Delivery status and messaging interaction records.

Technical information

IP address.
Browser and device type.
Operating system.
Pages visited and general usage activity.
Cookies and similar technologies.
Security and diagnostic records.

We collect only information that is reasonably necessary for the purposes described in this policy.

3. How We Collect Information

We may collect information when you:

Create or update a Dubai Lounge & Grill account.
Enter information into a website form.
Make or modify a reservation.
Purchase a product or service.
Contact customer support.
Voluntarily consent to receive SMS messages.
Reply to an SMS message.
Use or browse our website.

SMS consent is collected through a separate, unchecked checkbox or another clear affirmative action. The user must voluntarily select the option to receive messages.

4. How We Use Information

We may use collected information to:

Create, maintain, and secure user accounts.
Process and manage reservations.
Provide customer service and respond to inquiries.
Confirm account or mobile-number ownership.
Send reservation confirmations and updates.
Process purchases and provide order updates.
Prevent fraud, misuse, and unauthorized access.
Maintain legal, security, and operational records.
Improve our website, products, and customer experience.
Comply with applicable legal obligations.

We do not use mobile messaging consent to enroll users in marketing or promotional messaging programs.

5. SMS and Mobile Messaging Privacy

Users may voluntarily provide a mobile phone number and expressly consent to receive SMS messages from Dubai Lounge & Grill.

Messages may include mobile phone verification, account notifications, reservation confirmations and updates, food delivery order confirmations and status updates, and customer support communications.

This SMS messaging program does not send marketing or promotional messages.

We do not share, sell, rent, or otherwise provide your mobile phone number, SMS opt-in data, or messaging consent information to any third parties or affiliates for marketing or promotional purposes.

Mobile information and text messaging originator opt-in data and consent are excluded from any information-sharing provisions described elsewhere in this Privacy Policy. Such information will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may use authorized service providers solely to operate and support our messaging services. These providers may only process information as necessary to perform services on our behalf and are not authorized to use mobile information or messaging consent for their own marketing or promotional purposes.

Message frequency

Message frequency varies depending on account activity, reservations, food delivery orders, and customer support requests.

Message and data rates

Message and data rates may apply according to the terms of your mobile carrier and service plan.

How to opt out

You may opt out of SMS messages at any time by replying STOP. After submitting an opt-out request, you may receive one final confirmation message. You will not receive additional messages from that messaging program unless you opt in again.

How to request assistance

Reply HELP to an SMS message for assistance or use the support or contact options available on our website.

Consent is voluntary

Consent to receive SMS messages is not a condition of purchasing goods or services, creating an account, or making a reservation.

Carrier responsibility

Mobile carriers are not responsible for delayed or undelivered messages.

6. Disclosure of Information

We do not sell personal information.

We may disclose limited information to service providers that help us operate our website and services, including:

Website hosting and infrastructure providers.
Payment processors.
Reservation and customer-support providers.
Security and fraud-prevention providers.
Email and communications providers.
Analytics and technical service providers.

These service providers may process information only for legitimate operational purposes and under appropriate contractual or confidentiality obligations.

We may also disclose information when reasonably necessary to comply with law, respond to a valid legal request, investigate fraud, protect users, enforce our terms, or protect the rights and safety of Dubai Lounge & Grill.

Regardless of the provisions above, mobile phone numbers, SMS opt-in records, and messaging consent information are not shared with third parties or affiliates for marketing or promotional purposes.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain secure user sessions.
Remember preferences.
Understand website performance.
Detect abuse or unauthorized activity.
Improve functionality and user experience.

You may control cookies through your browser settings. Disabling certain cookies may affect the operation of account, reservation, or security features.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include access controls, encrypted connections, authentication controls, system monitoring, restricted administrative access, and secure service providers.

No internet transmission or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, manage accounts and reservations, maintain security records, comply with legal obligations, resolve disputes, and enforce agreements.

SMS consent, opt-out, and messaging records may be retained as necessary to demonstrate compliance with consent and messaging requirements.

When information is no longer required, we may delete, anonymize, or securely restrict it according to our operational and legal requirements.

10. Your Choices and Rights

Subject to applicable law, you may request to:

Access certain personal information.
Correct inaccurate or outdated information.
Delete eligible personal information.
Withdraw optional communication preferences.
Opt out of SMS messages.
Opt out of promotional email messages.
Ask questions about how your information is used.

Withdrawing consent does not prevent us from sending messages that are legally required or necessary to complete a service you specifically requested, where permitted by law.

To stop SMS messages, reply STOP.

11. Children's Privacy

Our services are not intended to knowingly collect personal information from children in violation of applicable law.

If we learn that information was collected from a child without legally valid authorization, we will take reasonable steps to delete or restrict that information.

12. External Links and Third-Party Services

Our website may contain links to external websites or use third-party services. Their privacy practices are governed by their own policies.

We recommend reviewing the privacy policy of any external service before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements, or data practices change.

The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through the website or another appropriate method.

14. Contact Us

For questions, privacy requests, or assistance regarding this Privacy Policy, please use the official contact or support options available through the Dubai Lounge & Grill website:

https://dubailg.com/

For SMS assistance, you may also reply HELP. To stop receiving SMS messages, reply STOP.